It’s summer and you may be thinking “I don’t need Ugg boots now.” Well, read on and you might change your mind when you hear what our consumer Dave has to say about his Custom Mortels Ugg boots. Headstart CoWorker Kate met up with Josh Mortel recently.
Josh is the new manager of Mortels and he’s made up some brand new boots for Dave to help reduce his pressure wounds,” shares Kate. “Other things he is able to create for people with disability are boots to fit over AFOs, barriers to fit under AFO’s for reducing pressure wounds, sheepskin wheelchair seating covers to reduce slipping and barriers to also reduce pressure wounds. Josh is clearly very passionate about helping as many people as possible.”
Josh explains, “I spoke with Dave for about an hour and I really got to understand his needs. Upon review I changed the way I thought about his product. While I think what we’d created originally was good, this new version is ten times better because of our collaboration. We both live in Lambton so I decided to take them over to him and fit them to his foot myself. Dave is such a genuine gentleman and it’s been a real pleasure to help him!”
“While we’ve been NDIS providers for 12 years it’s only now an area that I’m focusing on growing and promoting.”
“I know I’m still learning, but I haven’t yet been presented with a with a client or an issue that we haven’t been able to help. ”
“I’ve got a team of 15 people here and we all work together to come up with solutions for our customers. We can make up a set of custom boots in one to two days on average, with totally bespoke new items taking perhaps a couple of weeks.”
“Whether for NDIS or other customers, our tiered pricing is the same and fully transparent, with the first tier being for our standard range to the fourth tier being the highest custom level, and may need special fitting around an orthotic for example. We offer Laybuy and also payment plans like Afterpay too which most people prefer as they can have their product right away rather than wait several weeks.”
I’ve got two pairs now, thanks to Josh,” says Dave. “They’re fantastic! There’s no hard sole on them so they’re nice and soft around the heel where my foot problem is. I’ve got bandages and pressure stockings on my feet day and night for my pressure wounds.
When I go to bed at night I’ve got no-one to take them off for me, so I can just sleep with these on because they’re so soft and comfortable. Other crappy brands are nylon and polyester, so you sweat and it makes the infections worse. But because these are sheepskin I can wear them in summer, they insulate me and keep me cool. My feet don’t heat up and that’s good for the wound healing.
Now Josh is making a big mattress underlay for my bed and a seat cover for the back of my wheelchair. They’re so good for relieving pressure, it’s going to be amazing. The natural product is great, no sweating at all.”
www.mortels.com.au
Watch a 3 min video of Kate talking with Josh in more detail:
